Privacy Policy private limited (“us”, “we”, or “our”) operates ( the “Site”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible here unless otherwise define in this Privacy Policy.

Information Collection and Use

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, mobile number and address. The information that we collect will be used to contact or identify you.


Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that your visit and are stored on your computer’s hard drive.

Our website uses these “cookies” to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

Information Collection and Use

For an improved experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, mobile number, and address. If you are a Delivery Boy for our Service, we will also collect your real time location data. This information is essential for effectively coordinating deliveries and ensuring timely service. The information that we collect will be used to contact or identify you and coordinate our delivery services.

Log Data

We want to inform you that whenever you use our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

For our Delivery Boys, this Log Data also includes real time location information. This allows us to track the progress of deliveries, find the most efficient routes, and ensure the safety and accountability of our team. We collect this information to enhance the efficiency of our operations and improve our service.

This enhanced section allows you to provide detailed information on your data collection policies and practices, which can promote transparency and trust with your users. However, please be aware that data protection regulations like GDPR require explicit consent from the users for collection and processing of location data. You should ensure that you obtain such consent where required, and use the data in compliance with all applicable laws and regulations.

B2C e-Pharmacy app (“App”) is owned by Medicostores private Ltd, (“Medicostores”) which is committed to protecting your privacy. This Privacy Policy applies to this App and governs collection of your (Pharmacies/Retailers [Sellers] & Customers [Buyers]) information and usage. This Privacy Policy provides an explanation as to what happens to any personal information that Sellers and Buyers (together referred to as “Users”) provide to us, or that we collect from you. Please read this Privacy Policy carefully. By using Medicolocal App or Medicostores website, you consent to the practices described in this policy. The term “you” or “You” or “User” or “Users” shall refer to any person or entity including Sellers and Buyers, who view, use, access or browse the App.


Medicostores collects from Sellers, personally identifiable information such as your full name, business name, address, drug license number, GSTIN, mobile number; and from Buyers – Aadhar offline information, mobile number, etc., when you register/sign up on our website and access it or contact us. Medicostores also collects anonymous demographic information which is not unique to you. Buyers upload prescriptions on the App.

There is also information about your computer hardware and software that is automatically collected by Medicostores. This information (log data) can include: your IP address, browser type, domain names and access time. This information is used by Medicostores to deliver personalized service, to maintain quality of the service, and to provide general statistics regarding the use of the App.

Protecting the privacy of young children/minors is especially important. For that reason, Medicostores does not knowingly collect or maintain personally identifiable information or non-personally-identifiable information from users under 18 years of age, and no part of our App is directed to persons under 18. If you are under 18 years of age, then please do not use or access the App at any time or in any manner without verified parental consent. If Medicostores learns that personally identifiable information of persons below 18 years of age has been collected without verified parental consent, then Medicostores will take appropriate steps to delete this information.


Users’ personal information is used for the purpose of promotions from various vendors. Medicostores collects and uses your personal information to – send notifications and offers about new or upcoming facilities/features, alerts and updates; operate the Medicolocal App and also to improve your experience. We use the personal information to identify you, know your requirements and your use of the App, to allow you to customize your experience, accumulated reputation, date of last login, and to administer and for respond to your queries. We also use your personally identifiable information to inform you of other offers or services available from Medicostores. We may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Medicostores does not sell, rent or lease its User information/details to third parties. We may share the information with our business associates who may need to know that information in order to operate, develop, or improve the services. These parties are bound by confidentiality obligations and may be subject to discipline, including termination, if they fail to meet these obligations. We may share data with trusted associates to help us perform statistical analysis, send you email or postal mail, or provide support to Users. When you subscribe to our mailing list, Medicostores may use it for sending newsletters, email marketing, but protect the users’ information and make sure it is secure. All third parties whose services are used by Medicostores are prohibited from using your personal information except to provide these services to Medicostores, and they are required to maintain the confidentiality of your information.

Medicostores does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Medicostores keeps track of the App services used by our users in order to determine what services are the most popular. This data may be used to deliver customized services within the App to users whose behavior indicates that they are interested in a particular service/product.


Medicostores will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Medicostores; (b) protect and defend the rights or property of Medicostores and its App; and, (c) act under exigent circumstances to protect the person

al safety of users of Medicolocal App, or the public. In the event of a change in control on account of a merger, sale, or acquisition of Medicostores’s business, personal information may be exchanged. However, if such a transfer makes a material change to this Privacy Policy, we will notify you of any changes. You are free to discontinue the use of Medicostores on account of change in this Privacy Policy.


Medicolocal App may gather information about your general internet use by using Cookies. Where used, these cookies are downloaded to your computer automatically. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. Medicolocal App uses “cookies” to help you personalize your online experience.

While using Medicolocal App, Medicostores may also gather information such as IP address, internal session ID, user’s domain, type of Internet browser. Such information will not identify you personally: it is statistical data about our visitors and their use of the App. This statistical data does not identify any personal details whatsoever.

One of the primary purposes of cookies is to provide a convenience feature to save your time. Cookies do not identify you personally.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Medicolocal App services.

We also use Google Analytics to collect information. Google Analytics are cookies used to collect information about how visitors use our App. We use the information to compile reports and to help us improve our App. The cookies collect information in an anonymous form, including the number of users using the App. To find out more about Google Analytics, please view Google Privacy Policy and Cookies & Google Analytics.

When you use our App Service, we or our third-party analytics service providers may employ Web Beacons (clear gifs) to track the online usage patterns of our Users including their IP address. The use of this information by third party service providers is governed by their Privacy Policy. This helps us to manage our App in a better and effective manner, and improve our marketing effectiveness. No personally identifiable information from your account is collected using these clear gifs. We may also use clear gifs in HTML-based emails sent to our users to track which emails are opened by recipients.


All the information and details provided by Sellers and Buyers, or collected from them, are stored securely. Medicostores may transfer your personal information and submitted content that Medicolocal App collects from you to our main server located in India for processing and storing. By using the App, you consent to your information being transferred to our facilities and to the facilities of those third parties with whom we share it as described in our Privacy Policy. By submitting your personal data, you agree to this transfer, storing or processing. Medicostores secures the information you provide, in encrypted format and in secure environment, protected from unauthorized access, use or disclosure. Medicostores does not allow other parties to collect personally identifiable information from Medicolocal App Users.

To protect your privacy and security, we will also take reasonable steps to verify your identity given by you while registering, before granting access to your data. Please remember to help keep the App secure by never sharing your account access details.

Medicostores makes every effort to secure any personal information submitted to us by Users. We provide access to user data to only such employees who are assigned to render the required services. The transmission of information via the internet is not completely secure and therefore Medicostores cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk.